Case Study of Alorica an Employee Engagement Application

CLIENT OVERVIEW

Alorica is a renowned BPO with excellent consulting services worldwide.

Their employee engagement application provides engaging features to keep the employees motivated for the job. Composed of chatbots, mood indicators, avatars, and many more such attributes, this employee engagement application helps the company to analyse their employees’ pain points and provide acknowledgement for their hard work in order to improve their attrition rate.

PROBLEMS

Challenges of Alorica

High attrition rate

Requirement of an application that will help reduce their employee churn over

Amateur product

Requirement of feature enhancements to engage the agents

Lack Of technical expertise

Demand of developers who can understand the requirements and develop the product as per the expectations

High operational cost

Development of application by keeping the development cost low

Want to read the detailed case study?

DOWNLOAD PDF

SOLUTION

360° Solution By OpenXcell

Engineering

Feature enhancements in MVP for employee engagement

Daily Mood Meter
Gamification
Chatbot
Management Dashboard
Pulse check

Recruitment

Screening, recruitment and on-boarding of developers’ team

Profile On-boarding
Training
Team Expansion
Culturally Fit Appointment

Support

Maintenance of the product and on-demand developer assistance

Query Resolution
Timely deliveries
Product enhancement

ACHIEVEMENTS

Alorica’s success

Minimal attrition rate

Engaging features and chatbots attributed to growing employee satisfaction which reduced the churn over

2 Billion customer interactions per year

Customer influx drastically improved with the increased employee retention rate

Consulting and training practice of the year

Company was awarded for its remarkable services to customers

TESTIMONIAL

Our happy client

Product Owner Alorica

It has been incredible working with OpenXcell. Though our requirements were minimalistic, the kind of approach and expertise you have furnished makes us more likely to believe in your art.

Checkout our full case study!

DOWNLOAD PDF

CASE STUDIES