OVERVIEW
Software maintenance and support services
Software support and maintenance aim to ensure full-time availability and reliability of software applications and products. Since 2008, OpenXcell has been delivering a full range of software maintenance and support services for every type of software application and product.
We understand the requirements for software maintenance and support to deliver a quality product to end-users. With OpenXcell’s reliable software support services, you can ensure that your software fully functions with no bugs and glitches. Our dedicated software support team consisting of software support engineers and software support specialists is ready to assist you in managing your multiple software products.
We are not just any ordinary software support and maintenance company but an organization with experience of over a decade in delivering top-notch software maintenance and support to brands worldwide. Our core capabilities lie in delivering all types of software maintenance, including adaptive maintenance, corrective maintenance, perfective maintenance, and preventive maintenance.
Our software maintenance plan includes:
- Ongoing app enhancement
- Backup & recovery
- Performance monitoring
- Security & compliance review
- Technical support
- SLA-driven support
At OpenXcell, we have not just developed and delivered solutions to our clienteles but also helped them manage their third-party solutions. Our trained team of support specialists and support engineers are experts in employing the latest techniques to find and resolve the glitches of your software. Experience scalability, productivity, and seamless business operations with our innovative software maintenance and support services.
Our software maintenance & support process
To keep your software up to date with our software maintenance & support process
Problem Identification
Request for modification (MR), Classification of MR
Problem Analysis
Project Documentation, Validate Modification Request, Repository Information
Design
Develop Test Cases, Revise Requirements, Verify Design
Implementation
Software Code Implementation, Test Preparation Review, Software Inspection
System Testing
Functional Testing, Regression Testing, Interface Testing
Acceptance Testing
Acceptance Testing, Interoperability Testing
Delivery
Installation, Training, Version Description, and Documentation
FIGURES AND FACTS
Make the most of a world-class team and infrastructure
State-of-the-art
development facilities
sQ. MTR of
office space
software engineers &
technical staff
software designed,
developed & deployed
IT support staff
availability
years of development
experience
Happy
customers
own Successful
products
MODELS OF WORKING
Business hiring models
Dedicated team
- Long-term collaboration
- Highly scalable team
- Complete control of the team
- Complex projects
Fixed cost
- Short-medium term collaboration
- Low scalable team
- Detailed specifications
- Clean deadlines
Time & material
- Short-long term collaboration
- Flexible budget and timeframe
- Complete control over the process
- Highly scalable team
CASE-STUDIES
